Customizable Security Access Levels
Number of Employees: 150,000
Locations: Over 2,000 locations in 150 countries
Challenges
Based on corporate security initiative, the marketing, travel and hospitality company needed to bolster control access of defined sensitive information, including background check information. With a variety of subsidiary and corporate owned locations, the company wanted to eliminate the possibility of their employees accessing background check information from home or location other than within the company.
Solution
Verified Credentials customizable security access levels provides strict access to defined business units and staff. Verified Credentials consulted with the company and developed methods to lock down certain candidate data by location and time. Two new controls were then developed for the decentralized staff based on the two new business rules:
- Access defined by business sites (based on IP address)
- Access within user defined hours on designated days
Results
The expectations for heightened data security were satisfied by a custom solution designed for their specific needs. The company had peace of mind that the management of and access to background screening information was in compliance with the updated security guidelines.
Electronic Invoices for Multiple Locations
Number of Employees: 6,000
Locations: 150
Challenges
A leading uniform and linen rental service company employs staff that worked with accounts nationwide. To allocate the cost for background screening costs by location and manage expenses on an annual or multi-annual basis, the accounting staff would manually sort through the invoice each month to divide the costs appropriately.
Solution
Verified Credentials was able to develop a customized report after a discovery process that allows them to related costs without digging up and compiling historical invoices manually. By adding an identifier for individual locations, the company’s HR staff has a tool that greatly enhances their budgeting process in future years by effectively relating background screening expenses to locations as orders were placed.
Results
The rental company no longer had to break down invoices by hand. In addition, HR staff could generate reports on total costs and other statistics by location. The result was reducing the time needed to plan their budgets by 50 hours annually and attain a higher level of accuracy with the historic breakdowns. No longer needing to sort through thousands of candidates and hundreds of paper invoices, the HR staff could balance their books each quarter quickly and painlessly.
Report Grading Solution
Number of Employees: 9,000
Locations: 150
Challenges
A construction company was focused on improving the level of customer service and ensuring technological solutions met the company’s background screening policy requirements. They wanted to make sure that Verified Credentials was highly capable of providing the technology they needed, including rapid processing of bulk orders and custom scoring and grading reports.
Solution
As part of their background screening policy, they wanted to enable applicants with driving violations to complete specific training and classes to neutralize the impact of a negative report. Their HR staff valued the capabilities of our Report Scoring service, however, recruiters wanted to be able to adjust scores for those applicants that completed the training. Our Information Technology (IT), Business Solutions, Operations and Sales departments worked with the construction company to determine how the custom grading solution would work and what features it should include. Verified Credentials developed a solution so that recruiters manually adjust the “Grade” in a column next to the score for all driving reports.
Results
Since the implementation of the Report Grading solution, the HR staff has appreciated Verified Credentials willingness to add new features to their screening program as the need arises. The HR Manager had this to say of Verified Credentials’ remarkable service, innovation, and efficiency: "While developing the report grading solution, Verified Credentials' commitment to our expectations and requirements was outstanding! Since last July, I've been nothing but impressed by the support and screening we receive."
Rapid Hiring of Temporary Event Staff
Number of Employees: Hundreds to thousands of seasonal staff
Locations: 10
Challenges
Organizing large outdoor concerts and festivals across the Midwest, the production company faced staffing challenges for its many seasonal events. For each festival hundreds of temporary staff needed to be hired. In order to meet their insurance carrier’s requirements, the hiring staff needed to ensure no unqualified staff would be on any festival grounds. In addition, the client was required to provide updated documentation on demand that showed that staff does not have disqualifying criminal records. With their current process, internal HR staff was manually sorting through thousands of candidates to find infractions.
Solution
Verified Credentials generated a custom report summarizing all infractions and sorting them by severity, including a detailed breakdown of all related records in an exportable, easy-to-read format. This information allowed the hiring staff to quickly determine which candidates were qualified for employment and which individuals were instantly eliminated from consideration.
Results
In addition to reducing the time needed for making hiring decisions by over 50 hours each season, the festival production company also was able to provide the summary report to their insurance carrier as proof, as requested, that background checks were performed.
Bulk Orders for Seasonal Resort Staff
Number of Employees: 3,500 full-time and 10,600 seasonal
Locations: 20+
Challenges
Different recruiting systems across multiple locations created a cumbersome, time-consuming and labor-intensive background screening process. The Client needed a more efficient, cost-effective system implemented within 30 days.
Solution
With Verified Credentials’ proprietary Candidate Verification Center (CVC) and Verification Management System (VMS), the Client now enjoys one efficient, easy-to-use screening process that saves time, money and stress.
Results
The Client experienced immediate savings and results from Verified Credentials’ streamlined, centralized background screening process, including:
- 92% reduction in direct labor costs and time.
- Savings of about $70,000 each year.
- Estimated savings of 12 minutes per candidate.
- Improved performance, measurability and user satisfaction.
Fast International Verifications for a Government Contractor
Number of Employees: 36,000
Locations: 60 locations in 25 countries
Challenges
The Fortune 500 contractor regularly hired international candidates for positions needed to fulfill government contracts in Iraq and Afghanistan for engineering, procurement, construction and maintenance services. When they were awarded contracts, the contractor needed to hire between 50 and 75 employees within a matter of days.
Solution
To help the contractor gain award of the contract, Verified proactively established a relationship with KBR, a global engineering, procurement and construction company with 57,000 employees worldwide. Verified established a standard method to verify employment credentials with KBR locations in Houston, Texas and Dubai for returning results in a timely manner.
Results
The average turnaround for the majority of the 5,000 international employment verifications dropped from a two to six week period to between one and three days, a 93% reduction in turnaround time. This allowed the contractor to process a high number of candidates to fulfill and gain more government contracts.
Automated Emails for Students
Number of Students: 25,000
Locations: 5
Challenges
A large West Coast university had numerous healthcare and professional programs utilizing Verified Credentials to help their 3,000 students fulfill their clinical rotation requirements for their affiliate medial institutions each year. They wanted to direct all students to one website to submit their credentials and purchase their background check. However, the requirements for each program and facility varied greatly and their administration wanted to facilitate communicating those specific requirements in a clear, consolidated manner. Their current method was sending multiple emails to the students to remind them.
Solution
The administration expressed their concern for communicating these requirements with Verified Credentials IT and Business Solutions staff. Together they developed unique letters from the Dean of the individual programs that outlined their unique requirements. Students could easily identify their program from the landing page of the university’s branded background screening web-based platform to access the auto-generated letter with their pre-established requirements.
Results
Rather than administrators manually sending various emails and letters to the appropriate students, they could let the students access one website and self-identify which program, and therefore, requirements, they needed to fulfill. The result was less time invested by school administration to facilitate emails and answer questions from confused students.
Customer Service for Decentralized Sub-Accounts
Number of Employees: 3,000+
Locations: 60+
Challenges
A major home health care service provider has been experiencing rapid growth in the past couple years, and the company realized that a management structure was needed for their 60 locations and 5 regional divisions.
- Their current process was not consistent or efficient
- Invoices were difficult to decipher
- Very poor customer service (i.e. adding staff to the system took a week)
Solution
We provided the comprehensive solution by creating 60 sub-accounts for the decentralized locations. All sub-accounts are now managed by designated Account Administrators and regional HR staff still has the ability to order and track their applicants’ background checks. Additionally, Account Administrators for each of the 60 locations can add, delete and relate staff to the applicable locations and pull custom Administrative Reports.
Results
Excellent customer service has been a key factor in ensuring that the 60 locations operate efficiently and receive assistance as needed. This included electronic invoices that eliminated the need to decipher a collective invoice and reallocate costs to different divisions/locations. Verified Credentials representatives also work to provide training and solutions to improve the process and to continue accommodating the home health company’s accelerated growth.
Helping a Candidate Catch Identity Theft
Challenges
When applying for a CPA position, Joan was required to complete a background check. A credit report was part of the comprehensive screening process, which revealed negative information that impacted her eligibility for the desired position. Joan received a copy of her report and made a shocking discovery. There was a credit card recently opened with an outstanding balance that was negatively affecting her financial profile.
Solution
Joan approached the hiring company about the incorrect information, and she was referred to Verified. Verified Credentials worked closely with the credit bureau and the candidate, Verified Credentials diligently managed the candidate dispute. When it was confirmed fraud, the steps were taken to:
- Report the suspected fraud to the authorities
- Remove the negative entry from the consumer's credit file
Results
Consumers need an advocate when false information blemishes their record. According to the FTC, credit fraud and identity theft saw a 23% increase in 2009, the worst increase recorded. Verified Credentials helped this CPA restore her overall reputation by:
- Eliminating false information that could deter future job offers
- Improving her credit score
- Preventing potential calls from collection agencies
Correcting a Candidate's Erroneous Employment Verification
Challenges
Lucinda was applying for a management position for a Fortune 500 company when her background check halted what looked like a promising job opportunity. The company provided her with a copy of her background report and she found out that her previous employer had her listed as ineligible for rehire, which she knew to be incorrect. The Fortune 500 company’s hiring policy stated that candidates ineligible for rehire with a former employee were not qualified for employment.
Solution
The hiring company referred Lucinda to Verified Credentials to research this matter. Her previous employer used a third party service to store dates, title, salary and rehire status for all former employees. After discussions with both the third party and the former employer, Verified Credentials determined the information to be false.
Results
Verified Credentials not only helped Lucinda regain her current job opportunity, but they also corrected the files with the third party data provider. She would not have to worry about that false information affecting her job prospects in the future.
Efficient Professional License Verification Updates
Number of Employees: 25,000
Locations: Nationwide network
Challenges
A major health care solutions company has staff with 12,000 dental and medical professional licenses that need to be renewed periodically based on licensing types and contract requirements. Validation of professional health, medical or dental licenses was particularly important for earning government contracts, which represent a substantial share of their clientele. The internal HR staff would manually track and submit orders on a case by case basis as staff required an annual verification triggered by expiration dates. This manual process resulted in an ineffective use of labor hours and routine cases of missed infractions. They desired a more automated method to complete these verification updates in an efficient and accurate manner.
Solution
Verified Credentials worked with the client to develop a custom web service that, based on defined expiration rules, would automatically submit orders with zero manual interaction. Results would then automatically route back to them electronically once the professional license verification was complete.
Results
The time to monitor the status of professional license submissions and orders was effectively reduced by 90%. Considering the vast number of contracting staff they manage, the ability to reduce time per employee order by at least 5 minutes. Verified Credentials saves the company nearly 1,000 labor hours each year through the web service.
HRIS Integration for Fast Driving Record Results
Number of Employees: Over 1,500
Locations: 15 in the Midwest and Southeast
Challenges
A large contractor has over 1,000 employees that drive company vehicles to deliver services to contractors and construction sites. The company needed an efficient way to monitor violations in driving history and license status for these employees. The HR staff would manually enter each MVR renewal order for their thousands of drivers on at least an annual basis. Typically this manual data entry process would take about 5 minutes per candidate, resulting in a high number of labor hours and routine errors.
Solution
Verified Credentials reviewed and developed a custom import file that could be extracted from their Human Resource Information System (HRIS).
Results
Because of the integration, over 1,000 reports would be ordered and delivered within 48 hours. The results were annual savings of over 100 hours of labor for the submitted candidates. Verified Credentials was able to transfer all 1,000 result via PDF to the client and provide a summary report in Excel format to be used in identifying those candidates with exclusionary results. Staff with invalid licenses or had recent traffic infractions were easily identified for HR to address.
Custom Digital Release for Georgia State Search
Number of Employees: Thousands worldwide
Locations: 100,000 locations in 190 countries
Challenges
The international money order and financial services company faced criminal screening requirements in a jurisdiction that requires a specific release form. In Georgia the Georgia Criminal Investigation Center (GCIC) requires a release form be completed before processing the search. However, the process required a manual form be completed and signed by the candidate, resulting in increased processing and turnaround times.
Solution
Verified Credentials worked with the company to implement an electronic GCIC release within Verified’s web-based system that allowed all Georgia employees to complete and sign the form online when providing their other credentials. What was once a manual process, Verified credentials was able to streamline by implementing a digital release complete with e-signature capabilities.
Results
The financial services company no longer had to distribute and collect the required hard copies of the GCIC form to Georgia candidates. By working with their criminal vendor network and developing a digital version of the signed release, Verified Credentials was able to save many labor hours as well as accelerate the hiring process for its Georgia locations.
Unique One-stop Website for Wisconsin Students
Number of Students: Thousands
Locations: 10+
Challenges
Several universities in Wisconsin had healthcare students faced with meeting strict requirements from the Wisconsin Caregiver Act, which detailed extensive and specific background screening requirements for individuals at medical facilities. Included in these requirements are:
- Wisconsin Department of Health and Family Services (DHFS) Search
- Background Information Disclosure (BID) Form (HFS-64)
- Out-of-State Record Search
- Military Dishonorable Discharge Verification (DD-214)
Solution
Verified Credentials identified this labor-intensive, manual process the universities were struggling to manage. Working with various university administrators, Verified streamlined the process by containing the required forms within a web-based platform where students provided their credentials and ordered their background checks.
Results
By consolidating the process, Verified Credentials enables students in healthcare programs at Wisconsin colleges and universities to complete and pay for all requirements at a one-stop-shop website. The DHFS and BID forms that are by law manual forms are now integrated in an online platform in compliance with the Wisconsin Caregiver Act. The result is a time-saving, simplified background screening process for students, professors and administrators in the state.