Listed below are answers to commonly asked questions about our products and services.
Have a question that is not addressed here?
Great! We'd love to hear from you! You can contact us by one of the two following options:
Call Us:
800.938.6090
8 am – 5 pm CST, Monday – Friday (excluding major holidays)
Email Us:
clientservices@verifiedcredentials.com
Please Note: Verified Credentials does not provide legal advice. This FAQ page is designed to be helpful in creating a better understanding about the use of our background checks and other services. It IS NOT a substitute for legal advice. It may not cover important issues that affect you and you may wish to consult with a lawyer.
You can get started for as little as $20.00. However, the cost of a background report varies based on the quantity and types of background checks included in the report. Most background reports contain several different types of background checks, such as an Address History, County Criminal Searches, Employment History Verifications, and Education History Verifications. The more comprehensive the report, the more valuable it will be to the person or organization you share it with. Not sure where to start? Check out our standard packages or create your own custom package. Get Started ›
Most background reports are completed within 2 to 3 business days. However, certain background checks may be subject to lengthy delays beyond our control. These delays are often due to policies or processes established by the source where the information is verified or obtained (e.g. court house, state board, school, employer, etc.).
If you ordered your background report through our personal background check solution (QualifiedFirst®), you can track your order online, real-time, 24/7.
Don’t know what QualifiedFirst® is? Click here to learn more ›
It depends on what you agreed to:
- If an organization ordered a background report on you through our company, access to your report will be provided to that organization. Your report may also be accessible to that organization’s subsidiaries, affiliates, and partners depending on the terms disclosed in the release form you signed prior to the background check. If you have further questions, we recommend that you contact the organization that requested your background report.
- If you ordered your background report through our personal background check solution (QualifiedFirst®), you decide which information to share with whom—because you’re in control. You can proactively share your information to:
- Hunt for a job
- Apply to schools
- Rent property
- Establish your trustworthiness and credibility
- And more
Don’t have a QualifiedFirst® account? Click here to learn more ›
It depends on your situation:
- If you ordered your background report through our personal background check solution (QualifiedFirst®), simply login to your account and click on the Background Report tab. Your Background Report can be accessed and updated anytime you need it.
Don’t know what QualifiedFirst® is? Click here to learn more ›
- Or, if an organization ordered a background report on you through our company, you can get a copy of your report in one of two ways:
- Select the “Send me a copy of my report” option on the release and disclosure page. We will then email or mail you a copy of your final background report.
- Not sure how to request a copy or how to access your report online? Just contact our helpful Client Service representatives to request your copy. Call us at 800.938.6090 or email clientservices@verifiedcredentials.com.
A Social Security Number is required in order to improve the reliability of your background report. The Social Security Number assists in:
- Validating that the Social Security Number is real, still active, and issued after the provided date of birth.
- Identifying relevant past addresses and additional alias names that are associated with the individual. If additional names and addresses are found, they are used to determine where criminal background checks should be performed and under what names they should be searched.
- Matching background check information to a given individual, depending on the source.
We’re here to ensure your personal information is private and secure. That’s why we employ strict information handling and technology practices with your security in mind.
- All data is secured by 128-bit encryption digital solutions and EFS encryption, which provides the strongest online security for internet communications available.
- Our privacy protection standards are certified by TRUSTe, the leading internet privacy services provider.
- We mask all data birth and Social Security numbers in shared reports.
- Comprehensive background checks are conducted on all employees as a condition of employment.
- Our business and fulfillment facility is a controlled access environment and is only accessible to authorized personnel.
No problem, we’re here to help! If you feel your report contains inaccurate information, we have helpful and knowledgeable specialists ready to lend you a hand. Upon your request, we will review the disputed information with the source of the information. Following the review process, we will promptly correct any inaccuracies and provide you with an updated report. To begin the dispute resolution process now, choose from one of the following options:
Call Us:
800.938.6090
8 am – 5 pm CST, Monday – Friday (excluding major holidays)
Email Us:
Email us your concern to: disputes@verifiedcredentials.com
Please include the following information in your email:
Your First and Last Name
What information you feel is inaccurate with a brief explanation
Additional information may be required depending on the information that is being disputed. We will let you know what is needed.
Write to Us:
Attn: Client Services - Dispute Division
Verified Credentials, Inc.
20890 Kenbridge Court
Lakeville, MN 55044
Please include the following information in your letter:
Your First and Last Name
What information you feel is inaccurate with a brief explanation
Additional information may be required depending on the information that is being disputed. We will let you know what is needed.
Yes. As a consumer, you have rights defined under the Fair Credit Reporting Act (FCRA). Click the following link to view your rights under Federal law:
The Summary of Your Rights Under the Fair Credit Reporting Act ›
The Fair Credit Reporting Act (FCRA), Public Law No. 91-508, was enacted in 1970 to promote accuracy, fairness, and the privacy of personal information assembled by Consumer Reporting Agencies (CRAs). Click the following link to view the complete regulations.
Fair Credit Reporting Act ›