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FAQS

Frequently Asked Questions  

Have questions about background screening? We have your answers here. Our FAQs include the most common questions from our customers.

Frequently Asked Questions  

Have questions about background screening? We have your answers here. Our FAQs include the most common questions from our customers.

  • FAQs for Personal Solutions

    Have a question about how background checks work? You’ve come to the right place. Check out the Personal FAQs to get information on:

    • How to order your personal background check
    • Information security, privacy and accessibility
    • How long it takes to complete a background check
  • FAQs for Business Solutions

    Look no further for the answers to your background check questions. Take a look at our Business FAQs for help with:

    • Ordering, report statuses and turnaround time
    • Questions about searches and verifications
    • Technology, security and more
What is this?

There are several types of codes:

Requirements Code:
This code is given to a user by an organization or person who has asked the user to complete a series of requirements for a given qualification process. Each qualification process is assigned a unique code. Users enter the code and are guided through an easy, step-by-step process to help them complete the mandatory requirements established by the requestor.

Sharing Code:
This code is typically given to a user by another person in effort to share information contained in their personal QualifiedFirst portfolio, such as their background report, professional qualifications, and more. The users enter the code and can view the shared information securely within their QualifiedFirst account. If the user does not have a QualifiedFirst account, they can open a FREE account in a matter of minutes.

Promotional Code:
This code is sent out to QualifiedFirst® users and can be used for discounts on personal background check orders. Note – these codes cannot be used when responding to a requirement set code.

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Forgot your code?

In effort to safeguard our customer’s confidential information, codes can only be recovered from the source that originally supplied them. To obtain your code, check your records or contact the person or organization that gave you the code.

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Invalid Code

Sorry, we do not recognize the code you entered. Please check your records and try again. To obtain a new code, contact the person or organization that gave you the code.

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