FAQs for Personal Solutions

HOMERESOURCESFAQSFAQs for Personal Solutions



  • What are your hours of operation?

    8 AM to 5 PM Central Standard Time: Monday – Friday, excluding major Holidays

  • Can I run a background check on myself?

    Yes, Absolutely! We make getting your own background check easy!

    Use QualifiedFirst® to proactively organize and manage your personal information, including background checks, work history, licenses certifications, professional memberships and more.

    Get your personal background check today!


  • What is the Fair Credit Reporting Act?

    The Fair Credit Reporting Act (FCRA), Public Law No. 91-508, was enacted in 1970 to promote accuracy, fairness, and the privacy of personal information assembled by Consumer Reporting Agencies (CRAs). Click the following link to view the complete regulations:


  • Do I have any legal rights pertaining to background checks?

    Yes. As a consumer, you have rights defined under the Fair Credit Reporting Act (FCRA). Click the following links to view the Summary of Your Rights Under the Fair Credit Reporting Act:

    Read my rights in English ›

    Read my rights in Spanish ›

  • What can I do to correct inaccurate information in my background report?

    No problem – we’re here to help! If your candidate feels their report contains inaccurate information, we have helpful and knowledgeable specialists ready to lend them a hand. The candidate will need to contact us directly. Upon their request, we will review the disputed information with the source of the information. Following the review process, we will promptly correct any inaccuracies and provide you and your candidate with an updated report. Your candidates can choose from one of the following options to begin the dispute resolution process:

    Call Us:

    8 am – 5 pm CST, Monday – Friday (excluding major holidays)

    Email Us:


    Write to Us:

    Attn: Client Services – Dispute Division
    Verified Credentials, LLC
    20890 Kenbridge Court
    Lakeville, MN 55044

    Please include the following information in your letter or email:

    Your First and Last Name
    What information you feel is inaccurate with a brief explanation
    Additional information may be required depending on the information that is being disputed. We will let you know what is needed.

  • How do you keep my information safe and secure?

    We employ strict information handling and technology practices with your security in mind.

    • All data is secured by 128-bit encryption digital solutions and EFS encryption, which provides the strongest online security for internet communications available.
    • Our privacy protection standards are certified by TRUSTe, the leading internet privacy services provider.
    • We mask all date of birth and Social Security numbers in shared reports.
    • Comprehensive background checks are conducted on all employees as a condition of employment.
    • Our business and fulfillment facility is a controlled access environment and is only accessible to authorized personnel.
  • Why do you need my Social Security Number?

    A Social Security Number is required in order to improve the reliability of your background report. The Social Security Number assists in:

    • Validating that the Social Security Number is real, still active, and issued after the provided date of birth.
    • Identifying relevant past addresses and additional alias names that are associated with the individual. If additional names and addresses are found, they are used to determine where criminal background checks should be performed and under what names they should be searched.
    • Matching background check information to a given individual, depending on the source.
  • How can I get a copy of my background report?

    It depends on your situation:

    If you ordered your background report through our personal background check solution (QualifiedFirst®), simply login to your account and click on the Background Report tab. Your Background Report can be accessed and updated anytime you need it.


    Don’t have a QualifiedFirst® account? Get your personal background check today!


    Or, if an organization ordered a background report on you through our company, you can get a copy of your report by contacting us:

    Verified Credentials Client Services
    Telephone: 800.938.6090 (Monday-Friday, 8am to 5pm Central Time)
    Fax: 952.985.7218


    Verified Credentials
    Attn: Consumers Department
    20890 Kenbridge Court
    Lakeville, MN 55044

  • Who will have access to my background check?

    It depends:

    • If an organization ordered a background check on you through our company, access to your report will be provided to that organization. If you have further questions, we recommend that you contact the organization that requested your background report.
    • If you ordered your own background report through our personal background check solution (QualifiedFirst®), only you can access your background check.

    Don’t have a personal QualifiedFirst® account?  


  • How long will it take to complete my background check?

    Most background checks are completed within 2 to 3 business days.

    However, certain background checks may be subject to lengthy delays beyond our control. These delays are often due to policies or processes established by the source where the information is verified or obtained (e.g. court house, state board, school, employer, etc.).

    If you ordered your background report through our personal background check solution (QualifiedFirst®), you can track your order online, real-time, 24/7.


    Want to find out what employers see when they run your background check?  Now you can! 


  • How much does a background check cost?

    You can get started for as little as $20.00.

    However, the cost of a background check varies based on the quantity and types of background checks included in the report. Most background checks contain several different types of background checks, such as:

    • Address History
    • County Criminal Searches
    • Employment History
    • Education History

    Want to check your own background?  Now you can!  It’s fast, easy and secure. 


  • How do I place a freeze on my credit report?

    Contact each of the nationwide credit reporting companies:

    Equifax — 1-800-349-9960
    Experian — 1-888-397-3742
    TransUnion — 1-888-909-8872

  • What do I do if I’m a victim of human trafficking?

    If you are a victim of human trafficking and would like to dispute or block adverse information related to your human trafficking experience, please contact us by mail, email, fax, or phone:

    Verified Credentials
    PO Box 124
    Lakeville, MN 55044


    Verified Credentials
    Attn: Trafficking
    20890 Kenbridge Ct
    Lakeville, MN 55044

    Email: compliance@verifiedcredentials.com

    Fax: 952.985.8570

    Phone: 800.469.9539

    The following documentation is required:

    1. Victim Determination Document – Documentation of a determination that a consumer is a victim of trafficking made by a federal, state, or tribal government entity; a court of competent jurisdiction including documents filed with the court; a non-governmental organization or human trafficking task force; or a self-attestation that someone is the victim of trafficking that is signed or certified by a federal, state, or tribal government.

    2. A list of adverse items that should not be included within a report because the items resulted from a severe form of trafficking.

    If you have any questions, please contact us at 800.469.9539 or compliance@verifiedcredentials.com.

  • Have a question that is not addressed here?

    Great! We’d love to hear from you! You can contact us by one of the two following options:

    Call Us:

    8 am – 5 pm CST, Monday – Friday (excluding major holidays)

    Email Us:

    Contact Us ›

    Please Note: Verified Credentials does not provide legal advice. This FAQ page is designed to be helpful in creating a better understanding about the use of our background checks and other services. It IS NOT a substitute for legal advice. It may not cover important issues that affect you and you may wish to consult with a lawyer.

What is this?

There are several types of codes:

Requirements Code:
This code is given to a user by an organization or person who has asked the user to complete a series of requirements for a given qualification process. Each qualification process is assigned a unique code. Users enter the code and are guided through an easy, step-by-step process to help them complete the mandatory requirements established by the requestor.

Sharing Code:
This code is typically given to a user by another person in effort to share information contained in their personal QualifiedFirst portfolio, such as their background report, professional qualifications, and more. The users enter the code and can view the shared information securely within their QualifiedFirst account. If the user does not have a QualifiedFirst account, they can open a FREE account in a matter of minutes.

Promotional Code:
This code is sent out to QualifiedFirst® users and can be used for discounts on personal background check orders. Note – these codes cannot be used when responding to a requirement set code.

Forgot your code?

In effort to safeguard our customer’s confidential information, codes can only be recovered from the source that originally supplied them. To obtain your code, check your records or contact the person or organization that gave you the code.

Invalid Code

Sorry, we do not recognize the code you entered. Please check your records and try again. To obtain a new code, contact the person or organization that gave you the code.